Your trip, your data
China TravelPal is built to help you, not to harvest your data. We never ask for your passport, ID, or card number; your messages are processed by established AI providers; and we keep only the little that helps your trip.
Last updated September 2026
What we collect
To help with your trip, China TravelPal stores what you tell the bot: the cities and dates of your trip, the questions you ask, and your nationality (for the visa/entry check). So it can follow the thread of a conversation, it also keeps your recent chat — the messages back and forth — for a short time. We also keep an account id that lets the bot recognize you between messages. We don't ask for your name, email, or phone number.
What we never ask for
We deliberately don't collect sensitive identifiers. The bot will never ask for your passport number, government ID number, or payment-card details — and it actively reminds you not to send them. Please don't.
Searches on this website
When you use the search box on this site, the words you type are sent to us and stored, along with how many results they matched, so we can see what visitors are looking for and write the pages we're missing. The search itself runs in your browser against a file we publish — only the text you typed and the number of results are reported to us. Nothing stored identifies you: no name, no account, no IP address is kept alongside the query, and it is not linked to your chats with the bot. Because of that we can't single out your searches to delete on request — they're deleted automatically after about 90 days. Please don't type anything personal into the search box.
How long we keep it
We keep your trip details (cities, dates, nationality) while they're useful for your trip. Your recent conversation is kept for a short time — about 30 days — so the bot can follow the thread of your chat, then deleted. The questions you ask are also retained for a limited time — up to about 90 days — so we can improve our answers and spot gaps in our travel knowledge, and are deleted after that. Searches typed into the search box on this website are kept for up to about 90 days too, then deleted. You can ask us to remove your data at any time — except site searches, which hold nothing that points back to you (see above).
Payments
Payments are handled by Stripe. China TravelPal never sees or stores your card number — Stripe processes the payment and tells us only that it succeeded.
Reviews and photos you share
After a paid service we may ask how we did. If you rate us well, we may ask whether we can quote your feedback or feature photos you choose to share — publicly, credited by first name and country only. We only ever do this when you explicitly say yes, and you can withdraw consent at any time by telling the bot.
Who else is involved
Your messages travel through whichever channel you use to reach us — Telegram, WhatsApp, or the chat on this website. What we store is kept in a secure managed database, and we encrypt data in transit. We use established, reputable service providers.
Changes
We may update this notice from time to time; the current version always applies. Your continued use of China TravelPal means you accept it.
Questions, or want your data removed? Email us at support@chinatravelpal.com or ask the bot.